Follow service calls when you’re working in the field to improve response times and first-time ratios and increase profits. Field Service Anywhere in Microsoft Dynamics GP enables technicians to use mobile devices and laptop PCs to log, receive, prioritize, and respond to service calls. Automatic data synchronization with Microsoft Dynamics GP helps reduce paperwork and eliminate costly errors, giving your business the competitive edge that builds customer loyalty.

Access critical information while working in the field
Gain real-time, at-a-glance insight into operations and resources, connect with Microsoft Dynamics GP via a wireless connection or wireless fidelity (WI-FI) network connection, and attach photos to service call reports. Find customer locations quickly using a turn-byturn global positioning system (GPS) integration, including Microsoft® MapPoint®.

Meet specific business requirements with flexible capabilities
Extend specific configuration of your internal systems to the remote field to help ensure consistent business processes.

Quickly understand service urgency and resource status
Easily match the best resources for each task to help reduce response time, lower costs, increase customer satisfaction, and boost profitability.

Streamline the work order life cycle
Enable rapid response to service calls and speed work order processes. Efficient integration and automated processes help eliminate manual tasks, redundant data entry, and unnecessary paperwork.

Expand your service organization
Field Service Anywhere supports both the Spanish and the French Canadian language.