Follow service calls when you’re working in the field to improve response times and first-time ratios and increase profits. Quickly arrive at the customer location utilizing GPS and Microsoft MapPoint. Electronic signature capture allows for work order sign-off in the field. Remote access to service call data provides important information to field technicians. Hence, quickly understand service urgency and resource status and expand your service organization.Field Service Anywhere in Microsoft Dynamics GP enables technicians to use mobile devices and laptop PCs to log, receive, prioritize, and respond to service calls. Automatic data synchronization with Microsoft Dynamics GP helps reduce paperwork and eliminate costly errors, giving your business the competitive edge that builds customer loyalty.

Field Service Management in Microsoft Dynamics GP helps manage complex field service operations with higher levels of profitability and customer satisfaction. Improve customer service by managing preferred service times. Effciently resolve a service call by assigning multiple technicians to a call. Four powerful modules integrate essential accounting, distribution, and service processes to increase technician productivity, reduce overhead, and open new revenue opportunities while focusing on what’s important—your customers. Increase business productivity by adjusting quickly to change: tracking the effective date of changes so they can be made before they become effective, easily managing contracts and equipment, and increasing efficiency in estimating the amount of time to complete service calls. You can turn your service center into a profit center by proactively initiating contract renewals, tracking product warranties, level loading technician schedules, and more.